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#1 vengeful

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Yazma tarihi: 06 Ekim 2012 - 10:39 ÖS

Arkadaslar acc hacklenmisti goldları almıslar cantaları bankaları bosaltmıslardı. Bende hacklendim secenegiyle gizli sorumun cevabıyla sifremi geri almıstım. sonra blizzard bana soyle bir mail atmıs ve butun bılgırlerımı sıfırlamıs. Su anda ne yapmam lazım acaba ? bunu cozecek kadar ingilizcem yok.



Dear Mehmet nuri Özmen,

The status of your Customer Support ticket #2823 has changed to “Resolved.”

You can view your ticket details or check its status by clicking the link below:
<http://eu.battle.net...t/ticket/thread If you can’t click the link above, copy and paste the entire URL into your browser.

This is the latest response from Customer Support:
Greetings,

Your account has been hacked, and abused extensively, showing signs that your email has also been affected, along with the hackers knowing your secret question and answer.

Before we can restore the account to you, you will need to secure your computer, by following the advice on our security page, found here:

<http://eu.battle.net...urity/checklist>

Once done, please create a new email address, to ensure a new secure mail address is generated that the hacker is unaware of.

After that, please create a new battle.net account on the new address.

From there, send a new ticket on your new account, and give full information to verify you are the owner of this account, it can help to include valid photo ID, such as a passport or Driver's licence scan.

Along with that, please also include a new secret question and answer. The list of available questions is:

- What was your childhood nickname?
- What was the last name of your first boss?
- What was the name of the boy/girl you had your second kiss with?
- What was the name of your second pet?
- Who was your childhood hero?
- What was the last name of your favorite teacher?
- When you were young, what did you want to be when you grew up?
- If you could change your name, what would it be?

And finally, please also give permission for us to disable the new account and move the email onto this account, which will recover it in a completely anonymous way that the hacker will have no way to track, as long as you have ensured your computer is secure.

I look forward to your reply.

Regards,

Grucanix
English Game Master Team
Blizzard Europe

How does a ticket status changed to “Resolved”?
-By you. You can mark a ticket as “Resolved” if you are satisfied with the answer provided in the ticket.
-By our system. Our system will automatically resolve tickets that have a status of “Answered” or "Need Info" for more than 7 days.
-By Customer Support. For tickets that were created over the phone or in-game, Customer Support will mark the ticket as “Resolved” after we get confirmation from you. However, you can always either reopen the ticket or create a new ticket if the problem reoccurs.

What can I do next?
- Take the customer satisfaction survey. Your answers to this quick survey will let us know what you thought of our customer support, and will help us improve our efforts in the future. Take the survey at <http://eu.battle.net/support/survey.

What if the problem happens again?
You can always either reopen your ticket or create a new ticket after it's been marked as "Resolved."

Regards,

The Customer Support Team
Blizzard Entertainment

If you no longer wish to receive these automatic responses from Blizzard, click here to unsubscribe: <https://www.battle.n...munication.html>
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#2 Silvernight

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Yazma tarihi: 07 Ekim 2012 - 01:09 ÖÖ

Adam diyor ki; yeni bi mail adresi al. Bu maille yeni bi account aç. Ordan yeni bi ticket açıp gizli cevabını, ehliyet yada kimlik fotokopisini yollayarak accountunu oraya merge etmemize izin verdiğini doğrula. bunların hepsi güvenlik için bla bla bla. Saat 2 çok uykum var. Tamamı bu olmayabilir ama ana düşünce olarak hemen hemen böyle bişey istemişler adamlar. bi de senin güvenliğin içinmiş falan işte =)


Edit: kimlik yada ehliyet fotokopini yollayıp yeni bi gizli soru cevabı seçmeni istemişler :D orta kısımdaki soralarnda birini seçebilirmişsin

Ayrıca adamlar araştırmaları sonucunda hackerın sadece hesabını değil mailini falan patlattığını doğrulamışlar . Bilgisayarına format at temizle falan yazıyo

Konu Silvernight tarafından 07 Ekim 2012 - 01:13 ÖÖ tarih ve saatinde düzenlenmiştir

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#3 vengeful

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Yazma tarihi: 07 Ekim 2012 - 08:32 ÖÖ

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